Making a Complaint

Your Concerns Are Important

If you see or hear something that concerns you, this is what you should do:

1. Write down the following information.

  1. the name, date and time of the program
  2. the name or call letters of the broadcaster
  3. a short summary of what concerned you

2. Then contact the broadcaster.

Register your concerns with the broadcaster by phone, letter, fax or e-mail and you will get a response.

Most complaints are settled in this way.

3. If you still are not satisfied, let us know.

If you are not satisfied by the broadcaster’s response, then send us the details. We will investigate your complaint further.

Don’t wait too long. Broadcasters have to keep tapes of their radio and television programming for only a short time. If you have a complaint please write us as soon as possible.

The Complaint Form found on our website makes it easy for you to submit your complaint.

The CBSC's offices are in Ottawa. You can write to us at our address. You can also send in your complaint via fax or email.

We will serve you in English or French. See the Other Languages section for services offered in additional languages to English and French.

For more information concering the Complaints Process, see the related Making a complaint FAQs section.